Context

The topic of artificial intelligence is a major issue for an insurance and digital services group. The 2024 edition of a trade fair dedicated to local authorities, sponsored by the company, will focus on AI serving humanity. The company’s clients are already asking about its positioning regarding AI, and it aims to demonstrate its concrete commitment to this path.

Proposal

Support in developing an AI strategy and translating it into a 2- to 3-year roadmap, including the implementation of three proof-of-concept (POC) projects.

Conclusion

The POCs aim to demonstrate the practical capabilities of AI to improve support services, provide regulatory assistance, and facilitate multilingual communication. By assisting the company in defining and implementing its AI strategy, these POCs will showcase its commitment to innovation and continuous improvement of its services.

1. POC #1: Omnichannel Orchestrator for User Support

Objective: Reduce employee workload and improve service quality.
Solution: An omnichannel orchestrator that routes user requests to the best resolution channel.
Technology Partner: A conversational orchestration solution provider.
Timeline: 4 to 6 weeks.
Budget: 12 to 15 joint workdays.
Stakeholders: Support manager, customer relations expert, partner technical expert.

2. POC #2: AI Assistant for Urban Planning

Objective: Provide additional regulatory assistance to municipal services.
Solution: A chatbot based on a multi-source knowledge base, answering urban planning questions.
Technology Partner: A specialized AI integrator.
Timeline: 4 weeks.
Budget: To be defined with partners.
Stakeholders: Urban planning managers, AI experts, data scientists.



3. POC #3: Multilingual Chatbot for Local Authorities

Objective: Facilitate communication between citizens and local administrations in multiple languages.
Solution: A chatbot powered by public information from a website and other sources, supporting 3 to 4 languages.
Technology Partner: A specialized AI integrator.
Timeline: 4 weeks.
Budget: To be defined with partners.
Stakeholders: Web and business managers, AI experts, data scientists.